An Authentication issues is preventing customers from logging into the customer.control4.com website.

Incident Report for Snap One

Resolved

This incident has been resolved.

Posted May 30, 2023 - 19:11 EDT

Monitoring

We have identified the issue and addressed it. Monitoring to ensure there is no further impact to customers.

Posted May 30, 2023 - 15:22 EDT

Investigating

There is an authentication issue preventing most users from logging into customer.control4.com. Some users are able to log in however the page doesn't display once they are logged in. This issue DOES NOT impact the customer from logging into the C4 mobile app or from using their C4 system.

Posted May 30, 2023 - 15:08 EDT

This incident affected: End-Customer Services Health (Website: customer.control4.com).