Update - Roku Fix is Rolling Out:
Our Engineering Team has been working directly with Roku to resolve this issue. With this engagement, Roku has identified the cause and has been rolling out a solution since last evening. It should be complete by the end of the day today, April 5th.
The fix to restore service will be automatic—neither you nor your customers will need to take action. We are monitoring the rollout of the fix to confirm that the issue has been fully resolved.

Apr 05, 2024 - 14:28 EDT
Monitoring - We have reported cases of this issue, but it does seem sporadic, with some systems experiencing it while others are still operating as normal. We have been coordinating with the Roku team since Monday. Roku recognizes the issue and understands the root cause. This problem appears to extend beyond Control4. The Roku team is expecting to fix the ECP functionality by next week.
Apr 03, 2024 - 13:32 EDT
Identified - Numerous cases have been reported in the last few days of the loss of control of Roku devices through the Control4 system. There have not been any changes to the Roku driver recently and we currently leverage the published APIs by Roku, so we believe this is tied to a recent software update deployed by Roku. A Roku developer forum thread is also pointing to the same issue here. Our teams are looking into the impact details and contacting our contacts at Roku to find a solution as soon as possible. We'll provide an update as soon as we have more information.


Snap One Engineering

Apr 01, 2024 - 15:27 EDT

About This Site

Status of Snap One Product Platform Cloud Sites and Services.

End-Customer Services Health ? Operational
90 days ago
99.99 % uptime
Today
Mobile App: Control4 Intercom Anywhere Android Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 Intercom Anywhere iOS Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 2.x Android Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 3.x Android ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 2.x iOS ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 3.x iOS ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Luma View ? Operational
90 days ago
99.97 % uptime
Today
Mobile App: OvrC Connect ? Operational
90 days ago
99.97 % uptime
Today
Service: Control4 Access Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Alexa ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 APIs ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Google Assistant ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Intercom Anywhere Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Storage ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Updates ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Weather ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 When >> Then ? Operational
90 days ago
100.0 % uptime
Today
Service: Snap One DDNS [Luma, Wattbox, and other products] ? Operational
90 days ago
100.0 % uptime
Today
Website: www.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: customer.control4.com Operational
90 days ago
99.9 % uptime
Today
Website: triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Partner Services Health ? Operational
90 days ago
99.97 % uptime
Today
Service: Control4 Composer Express ? Operational
90 days ago
99.92 % uptime
Today
Service: Control4 Composer Pro Operational
90 days ago
99.92 % uptime
Today
Service: Control4 Drivers ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Device Communication & Configuration ? Operational
90 days ago
99.96 % uptime
Today
Service: OvrC Firmware Updates ? Operational
90 days ago
99.96 % uptime
Today
Service: OvrC Login ? Operational
90 days ago
99.94 % uptime
Today
Service: OvrC Notifications ? Operational
90 days ago
99.96 % uptime
Today
Service: OvrC Public APIs ? Operational
90 days ago
99.96 % uptime
Today
Service: OvrC Web Connect ? Operational
90 days ago
99.96 % uptime
Today
Website: dealer.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer-emea.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.pakedge.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Website: forums.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: my.control4.com ? Operational
90 days ago
99.88 % uptime
Today
Service: OvrC Speed Test ? Operational
90 days ago
100.0 % uptime
Today
Website: www.ovrc.com ? Operational
90 days ago
100.0 % uptime
Today
SnapOne Partner Portal Health Operational
90 days ago
99.97 % uptime
Today
Website: snapav.com ? Operational
90 days ago
99.97 % uptime
Today
Third Party Integrations Health (e.g., Spotify, Jandy, Tidal, etc.) Operational
90 days ago
100.0 % uptime
Today
Amazon Alexa ? Operational
90 days ago
100.0 % uptime
Today
Amazon Music ? Operational
90 days ago
100.0 % uptime
Today
Apple Authentication ? Operational
90 days ago
100.0 % uptime
Today
Deezer ? Operational
90 days ago
100.0 % uptime
Today
ecobee ? Operational
90 days ago
100.0 % uptime
Today
Google Nest ? Operational
90 days ago
100.0 % uptime
Today
Google Voice ? Operational
90 days ago
100.0 % uptime
Today
iHeartradio ? Operational
90 days ago
100.0 % uptime
Today
Jandy ? Operational
90 days ago
100.0 % uptime
Today
Napster ? Operational