Update - We are continuing to investigate this issue.
Jul 28, 13:40 EDT
Update - We continue to investigate an Intercom Anywhere issue where less than 8% of calls connect without video. We have been working with the leading mobile carriers and testing various scenarios to replicate the incident and identify a solution.

Given the complex nature of intercom calls, we have not yet found a root cause. However, our testing has identified a strong correlation between video loss and network connectivity. Specifically:

Slow upload speed or throttling by ISP or mobile provide
Video failure (SIP limiting) on cellular networks (especially 5G)
Poor network connections

Partner Actions:
If you encounter this issue, please ensure that the project's ISP can sustain at least 10mbps upload speeds. Other network considerations should also be checked, such as the Chime Video Doorbell's internet connectivity.

Ensure that the Chime settings are configured appropriately within Composer Pro, and configure the following settings to maximize the Chime's performance even in poor network conditions.

Select the Chime Video Doorbell in System Design, select the Video Settings page, configure the Intercom (sub) stream:

Frame Size -- 1024x768
Max FPS -- 15
Bit Rate Control -- Constrained
Quality -- Excellent
Max Bit Rate -- 1 Mbps
Policy -- Frame Rate Priority

For more information on this issue and best practices for configuring intercom, please refer to the following article: https://tech.control4.com/s/article/Video-not-Displaying-on-Intercom-Call

We will continue to work to improve the customer experience with Intercom Anywhere, even when proper network conditions cannot be met.

Jul 21, 05:25 EDT
Investigating - We have identified an Intercom Anywhere issue where less than 8% of total calls are connecting with audio only. The vast majority of this happens when the user is on their mobile carrier connection. We are aware and actively investigating root cause. More details to follow. Thanks, Your Snap One Engineering team.
Jul 1, 13:51 EDT

About This Site

Status of Snap One Product Platform Cloud Sites and Services.

End-Customer Services Health ? Major Outage
90 days ago
99.47 % uptime
Today
Mobile App: Control4 Intercom Anywhere Android ? Operational
90 days ago
99.46 % uptime
Today
Mobile App: Control4 Intercom Anywhere iOS ? Operational
90 days ago
99.46 % uptime
Today
Mobile App: Control4 OS 2.x Android ? Operational
90 days ago
99.46 % uptime
Today
Mobile App: Control4 OS 3.x Android ? Operational
90 days ago
99.46 % uptime
Today
Mobile App: Control4 OS 2.x iOS ? Operational
90 days ago
99.46 % uptime
Today
Mobile App: Control4 OS 3.x iOS ? Operational
90 days ago
99.46 % uptime
Today
Mobile App: LumaLink ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: OvrC Home ? Major Outage
90 days ago
96.92 % uptime
Today
Service: Control4 Access Anywhere ? Operational
90 days ago
99.46 % uptime
Today
Service: Control4 Alexa ? Operational
90 days ago
99.46 % uptime
Today
Service: Control4 APIs ? Operational
90 days ago
99.46 % uptime
Today
Service: Control4 Google Assistant ? Operational
90 days ago
99.46 % uptime
Today
Service: Control4 Intercom Anywhere Operational
90 days ago
99.49 % uptime
Today
Service: Control4 Storage ? Operational
90 days ago
99.46 % uptime
Today
Service: Control4 Updates ? Operational
90 days ago
99.46 % uptime
Today
Service: Control4 Weather ? Operational
90 days ago
99.46 % uptime
Today
Service: Control4 When >> Then ? Operational
90 days ago
99.46 % uptime
Today
Service: Snap One DDNS [Luma, Wattbox, and other products] ? Operational
90 days ago
100.0 % uptime
Today
Website: www.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: customer.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Partner Services Health ? Operational
90 days ago
99.91 % uptime
Today
Service: Control4 Composer Express ? Operational
90 days ago
99.48 % uptime
Today
Service: Control4 Composer Pro Operational
90 days ago
99.48 % uptime
Today
Service: Control4 Drivers ? Operational
90 days ago
99.5 % uptime
Today
Service: Ihiji Invision Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Device Communication & Configuration ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Firmware Updates ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Login ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Notifications ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Public APIs ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Web Connect ? Operational
90 days ago
99.97 % uptime
Today
Service: Pakedge BakPak ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer-emea.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.pakedge.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Website: forums.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: my.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Speed Test ? Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations Health (e.g., Spotify, Jandy, Tidal, etc.) Operational
90 days ago
100.0 % uptime
Today
Alexa ? Operational
90 days ago
100.0 % uptime
Today
Amazon Music ? Operational
90 days ago
100.0 % uptime
Today
Deezer ? Operational
90 days ago
100.0 % uptime
Today
ecobee ? Operational
90 days ago
100.0 % uptime
Today
Google Nest ? Operational
90 days ago
100.0 % uptime
Today
Google Voice ? Operational
90 days ago
100.0 % uptime
Today
iHeartradio ? Operational
90 days ago
100.0 % uptime
Today
Jandy ? Operational
90 days ago
100.0 % uptime
Today
Napster ? Operational
90 days ago
100.0 % uptime
Today
Pandora ? Operational
90 days ago
100.0 % uptime
Today
Qobuz ? Operational
90 days ago
100.0 % uptime
Today
SiriusXM Operational
90 days ago
100.0 % uptime
Today
Sonos ? Operational
90 days ago
100.0 % uptime
Today
Soundmachine ? Operational
90 days ago
100.0 % uptime
Today
Spotify ? Operational
90 days ago
100.0 % uptime
Today
Tidal ? Operational
90 days ago
100.0 % uptime
Today
TuneIn ? Operational
90 days ago
100.0 % uptime
Today
Third Party Dependencies Health (e.g., Amazon, Akamai, The Weather Channel, etc.) ? Operational
90 days ago
100.0 % uptime
Today
Akamai ? Operational
90 days ago
100.0 % uptime
Today
Apple APNS ? Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services ? Operational
90 days ago
100.0 % uptime
Today
MongoDB ? Operational
90 days ago
100.0 % uptime
Today
Ookla ? Operational
90 days ago
100.0 % uptime
Today
Paytrace ? Operational
90 days ago
100.0 % uptime
Today
The Weather Channel ? Operational
90 days ago
100.0 % uptime
Today
Paytrace Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.