Snap One Status

All Systems Operational

About This Site

Status of Snap One Product Platform Cloud Sites and Services.

Uptime over the past 90 days. View historical uptime.

End-Customer Services Health Operational

90 days ago

99.99 % uptime

Today

Mobile App: Control4 Intercom Anywhere Android Operational

90 days ago

99.95 % uptime

Today

Mobile App: Control4 Intercom Anywhere iOS Operational

90 days ago

100.0 % uptime

Today

Mobile App: Control4 OS 2.x Android Operational

90 days ago

100.0 % uptime

Today

Mobile App: Control4 OS 3.x Android Operational

90 days ago

100.0 % uptime

Today

Mobile App: Control4 OS 2.x iOS Operational

90 days ago

100.0 % uptime

Today

Mobile App: Control4 OS 3.x iOS Operational

90 days ago

100.0 % uptime

Today

Mobile App: Luma View Operational

90 days ago

100.0 % uptime

Today

Mobile App: OvrC Connect Operational

90 days ago

99.97 % uptime

Today

Service: Control4 Access Anywhere Operational

90 days ago

99.95 % uptime

Today

Service: Control4 Alexa Operational

90 days ago

100.0 % uptime

Today

Service: Control4 APIs Operational

90 days ago

100.0 % uptime

Today

Service: Control4 Google Assistant Operational

90 days ago

100.0 % uptime

Today

Service: Control4 Intercom Anywhere Operational

90 days ago

99.95 % uptime

Today

Service: Control4 Storage Operational

90 days ago

100.0 % uptime

Today

Service: Control4 Updates Operational

90 days ago

100.0 % uptime

Today

Service: Control4 Weather Operational

90 days ago

100.0 % uptime

Today

Service: Control4 When >> Then Operational

90 days ago

100.0 % uptime

Today

Service: Snap One DDNS [Luma, Wattbox, and other products] Operational

90 days ago

100.0 % uptime

Today

Website: www.control4.com Operational

90 days ago

100.0 % uptime

Today

Website: customer.control4.com Operational

90 days ago

100.0 % uptime

Today

Website: triadspeakers.com Operational

90 days ago

100.0 % uptime

Today

Partner Services Health Operational

90 days ago

99.84 % uptime

Today

Service: Control4 Composer Express Operational

90 days ago

99.95 % uptime

Today

Service: Control4 Composer Pro Operational

90 days ago

99.95 % uptime

Today

Service: Control4 Drivers Operational

90 days ago

100.0 % uptime

Today

Service: OvrC Device Communication & Configuration Operational

90 days ago

99.96 % uptime

Today

Service: OvrC Firmware Updates Operational

90 days ago

100.0 % uptime

Today

Service: OvrC Login Operational

90 days ago

99.97 % uptime

Today

Service: OvrC Notifications Operational

90 days ago

100.0 % uptime

Today

Service: OvrC Public APIs Operational

90 days ago

100.0 % uptime

Today

Service: OvrC Web Connect Operational

90 days ago

100.0 % uptime

Today

Website: dealer.control4.com Operational

90 days ago

98.88 % uptime

Today

Website: dealer-emea.control4.com Operational

90 days ago

99.9 % uptime

Today

Website: dealer.pakedge.com Operational

90 days ago

99.9 % uptime

Today

Website: dealer.triadspeakers.com Operational

90 days ago

98.88 % uptime

Today

Website: forums.control4.com Operational

90 days ago

100.0 % uptime

Today

Website: my.control4.com Operational

90 days ago

100.0 % uptime

Today

Service: OvrC Speed Test Operational

90 days ago

100.0 % uptime

Today

Website: www.ovrc.com Operational

90 days ago

100.0 % uptime

Today

SnapOne Partner Portal Health Operational

90 days ago

98.87 % uptime

Today

Website: snapav.com Operational

90 days ago

98.87 % uptime

Today

Third Party Integrations Health (e.g., Spotify, Jandy, Tidal, etc.) Operational

90 days ago

100.0 % uptime

Today

Amazon Alexa Operational

90 days ago

100.0 % uptime

Today

Amazon Music Operational

90 days ago

100.0 % uptime

Today

Apple Authentication Operational

90 days ago

100.0 % uptime

Today

Deezer Operational

90 days ago

100.0 % uptime

Today

ecobee Operational

90 days ago

100.0 % uptime

Today

Google Nest Operational

90 days ago

100.0 % uptime

Today

Google Voice Operational

90 days ago

100.0 % uptime

Today

iHeartradio Operational

90 days ago

100.0 % uptime

Today

Jandy Operational

90 days ago

100.0 % uptime

Today

Napster Operational

90 days ago

100.0 % uptime

Today

Pandora Operational

90 days ago

100.0 % uptime

Today

Qobuz Operational

90 days ago

100.0 % uptime

Today

SiriusXM Operational

90 days ago

100.0 % uptime

Today

Sonos Operational

90 days ago

100.0 % uptime

Today

Soundmachine Operational

90 days ago

100.0 % uptime

Today

Spotify Operational

90 days ago

100.0 % uptime

Today

Tidal Operational

90 days ago

100.0 % uptime

Today

TuneIn Operational

90 days ago

100.0 % uptime

Today

Third Party Dependencies Health (e.g., Amazon, Akamai, The Weather Channel, etc.) Operational

90 days ago

99.99 % uptime

Today

Akamai Operational

90 days ago

100.0 % uptime

Today

Amazon Web Services Operational

90 days ago

100.0 % uptime

Today

Apple APNS Operational

90 days ago

100.0 % uptime

Today

AT&T Operational

90 days ago

100.0 % uptime

Today

LaunchDarkly Client-side streaming API Operational

90 days ago

99.98 % uptime

Today

LaunchDarkly Edge API Operational

LaunchDarkly Server-side streaming API Operational

90 days ago

99.96 % uptime

Today

LaunchDarkly Polling API Operational

90 days ago

99.98 % uptime

Today

MongoDB Operational

90 days ago

100.0 % uptime

Today

Ookla Operational

90 days ago

100.0 % uptime

Today

Paytrace Operational

90 days ago

100.0 % uptime

Today

The Weather Channel Operational

90 days ago

100.0 % uptime

Today

T-Mobile Operational

90 days ago

100.0 % uptime

Today

Verizon Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance: Intercom Anywhere Database Jul 30, 2024 00:00-01:00 EDT

Our teams will perform planned maintenance on our Intercom Anywhere service on July 30th from 12:00 AM ET to 01:00 AM ET. This maintenance will include migrating our database and upgrading the engine for improved performance and security.

Intercom Anywhere (e.g., intercom calls to a mobile device) will be unavailable during this time. Local intercom calls (calls made to touch panels) will continue to work. We do not expect any other impact on our services besides remote calls not working.

We have chosen this time and date to minimize the impact on our customers, but we recognize that some systems may be affected during this time. We therefore ask our partners to communicate this impact to their customers so they are aware of the service disruption.

Thank you,
Control4 Team
Posted on Jul 23, 2024 - 14:36 EDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Page loading issue

Resolved - Issue has been resolved.
Jul 23, 15:36 EDT

Monitoring - We have successfully implemented and validated a fix. We will continue to monitor.
Jul 23, 12:10 EDT

Investigating - We have received reports of some snapav.com users encountering issues with web pages not loading and displaying an error message. This is more prevalent on pages outside of the product catalog. Our team is investigating this incident and will provide updates once we have more information.
Jul 23, 11:43 EDT

Jul 22, 2024

Service Impact for Order Placement

Resolved - Issue has been fully resolved.
Jul 22, 15:26 EDT

Update - We are continuing to work on a fix for this issue.
Jul 19, 13:58 EDT

Identified - We're experiencing technical difficulties due to global system outages. Order fulfillment may be delayed due to these issues, but we are working to resolve them as soon as possible. We apologize for the inconvenience.
Jul 19, 13:50 EDT

Investigating - We're experiencing technical difficulties with online order placement. Please use the "Need Assistance" link under the Checkout button to place your order. We apologize for the inconvenience.
Jul 19, 06:45 EDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Service impact to Control4 services

Resolved - Services have remained stable. We will investigate the root cause and apply lessons learned to improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team
Jul 19, 06:39 EDT

Monitoring - We have recovered and are monitoring a 3rd party service outage that has impacted Control 4 services.
Jul 19, 05:45 EDT

Jul 18, 2024

Maintenance Notice: Release

Completed - The scheduled maintenance has been completed.
Jul 18, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:30 EDT

Scheduled - This site is undergoing maintenance this evening from 5:30 PM ET - 8:00 PM ET and may be unavailable or have increased errors during this time. We apologize for any inconvenience.
Jul 16, 10:09 EDT

Jul 17, 2024

Planned OvrC Maintenance: July 17th, 2024

Completed - The scheduled maintenance has been completed.
Jul 17, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 03:00 EDT

Scheduled - The OvrC team will be performing planned maintenance on a portion of our servers between the hours of 3:00 am and 5:00 am ET on July 17th, 2024 to simulate an outage by the service providers we use to deliver the OvrC platform.

This may briefly impact Partner access but will not impact the local network or customers’ systems as there are no changes to the OvrC agent or devices monitoring the network.

This exercise is a continuation of our investment to make OvrC more reliable and resilient for our users. As part of this exercise, we will be simulating an outage on a portion of our system to test an outage in one of our geo redundant zones within the AWS US region. Additionally, we will run these tests once a quarter going forward to ensure reliability without any planned impact to our Partners.

During this time, we don’t expect there to be any significant interruptions to service but there could be intermittent performance issues during the maintenance window. Potential impacted features are:

* Log in/Log out including OvrC web and mobile apps, OvrC Connect, Luma/Luma View
* Device notifications
* Slow page loading times

Thank you,
OvrC Team
Jul 15, 12:41 EDT

Jul 16, 2024

Maintenance Notice: OS Patching

Completed - The scheduled maintenance has been completed.
Jul 16, 23:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:30 EDT

Scheduled - The site is undergoing maintenance this evening from 9:30 PM ET - 11:30 PM ET and may be unavailable or have increased errors during this time. We apologize for any inconvenience.
Jul 16, 10:06 EDT

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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