All Systems Operational

Uptime over the past 90 days. View historical uptime.
Control4 Health ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 Intercom Anywhere Android Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 Intercom Anywhere iOS Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 2.x Android Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 3.x Android ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 2.x iOS ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 3.x iOS ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Access Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Alexa ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 APIs ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Composer Express ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Composer Pro Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Drivers ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Google Assistant ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Intercom Anywhere Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Storage ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Updates ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Weather ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 When >> Then ? Operational
90 days ago
100.0 % uptime
Today
OvrC Health ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: OvrC Operational
90 days ago
100.0 % uptime
Today
Mobile App: OvrC Connect ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Device Communication & Configuration ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Firmware Updates ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Login ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Notifications ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Public APIs ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Web Connect ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Speed Test ? Operational
90 days ago
100.0 % uptime
Today
Luma Service Health Operational
90 days ago
99.78 % uptime
Today
Mobile App: Luma View ? Operational
90 days ago
98.93 % uptime
Today
Mobile App: Luma X10 Operational
90 days ago
100.0 % uptime
Today
Service: Luma View P2P Operational
90 days ago
100.0 % uptime
Today
Service: Luma X10 Operational
90 days ago
100.0 % uptime
Today
Service: Snap One DDNS [Luma, Wattbox, and other products] ? Operational
90 days ago
100.0 % uptime
Today
SnapOne Websites Health Operational
90 days ago
100.0 % uptime
Today
Website: snapav.com ? Operational
90 days ago
100.0 % uptime
Today
Website: www.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: www.ovrc.com ? Operational
90 days ago
100.0 % uptime
Today
Website: customer.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: dealer.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer-emea.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.pakedge.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Website: forums.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: my.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Clare Health Operational
90 days ago
99.97 % uptime
Today
FusionPro Operational
90 days ago
99.99 % uptime
Today
Central Station Relay Operational
90 days ago
99.87 % uptime
Today
Remote Access Services Operational
90 days ago
100.0 % uptime
Today
OTA Update Server Operational
90 days ago
100.0 % uptime
Today
3rd Party Integrations Operational
90 days ago
100.0 % uptime
Today
ClareHome app for ClareOne Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations Health (e.g., Spotify, Jandy, Tidal, etc.) Operational
90 days ago
100.0 % uptime
Today
Amazon Alexa ? Operational
90 days ago
100.0 % uptime
Today
Amazon Music ? Operational
90 days ago
100.0 % uptime
Today
Apple Authentication ? Operational
90 days ago
100.0 % uptime
Today
Deezer ? Operational
90 days ago
100.0 % uptime
Today
ecobee ? Operational
90 days ago
100.0 % uptime
Today
Google Nest ? Operational
90 days ago
100.0 % uptime
Today
Google Voice ? Operational
90 days ago
100.0 % uptime
Today
iHeartradio ? Operational
90 days ago
100.0 % uptime
Today
Jandy ? Operational
90 days ago
100.0 % uptime
Today
Napster ? Operational
90 days ago
100.0 % uptime
Today
Pandora ? Operational
90 days ago
100.0 % uptime
Today
Qobuz ? Operational
90 days ago
100.0 % uptime
Today
SiriusXM Operational
90 days ago
100.0 % uptime
Today
Sonos ? Operational
90 days ago
100.0 % uptime
Today
Soundmachine ? Operational
90 days ago
100.0 % uptime
Today
Spotify ? Operational
90 days ago
100.0 % uptime
Today
Tidal ? Operational
90 days ago
100.0 % uptime
Today
TuneIn ? Operational
90 days ago
100.0 % uptime
Today
Third Party Dependencies Health (e.g., Amazon, Akamai, The Weather Channel, etc.) ? Operational
90 days ago
100.0 % uptime
Today
Akamai ? Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services ? Operational
90 days ago
100.0 % uptime
Today
Apple APNS ? Operational
90 days ago
100.0 % uptime
Today
AT&T ? Operational
90 days ago
100.0 % uptime
Today
LaunchDarkly Client-side streaming API Operational
90 days ago
100.0 % uptime
Today
LaunchDarkly Edge API Operational
LaunchDarkly Server-side streaming API Operational
90 days ago
100.0 % uptime
Today
LaunchDarkly Polling API Operational
90 days ago
100.0 % uptime
Today
MongoDB ? Operational
90 days ago
100.0 % uptime
Today
Ookla ? Operational
90 days ago
100.0 % uptime
Today
Paytrace ? Operational
90 days ago
100.0 % uptime
Today
The Weather Channel ? Operational
90 days ago
100.0 % uptime
Today
T-Mobile Operational
90 days ago
100.0 % uptime
Today
Verizon Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 24, 2025

No incidents reported today.

Apr 23, 2025
We have identified a problem with OvrC email deliveries
Resolved - As of 10:20 PM ET, we consider the issue resolved. We will investigate the problem with our partner that led to this issue and continue to work to improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team
Apr 23, 22:27 EDT
Monitoring - Update - Our third-party provider has provided the following update: "We have mitigated the issues affecting email sending and have also re-enabled our Bounce Suppressions list. Email traffic is now working 100% with all checks."

Emails should be flowing normally. We will continue to monitor the situation until the vendor closes the incident. More details to follow.

Thanks, Your Snap One Engineering team
Apr 23, 21:30 EDT
Identified - We are currently experiencing an issue with our third-party service provider responsible for OvrC email delivery. You may notice intermittent deliveries while they continue to work to resolve the issue. We will continue to monitor the situation, more details will follow.

Thanks, Your Snap One Engineering team
Apr 23, 18:53 EDT
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Maintenance Notice for Wednesday 4/17
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 15:00 EDT
Scheduled - Maintenance Notice: The site will be undergoing maintenance this evening from 6:00 PM ET to 10:00 PM ET. During this time, the site may be unavailable or experience increased errors. We apologize for any inconvenience caused.
Apr 17, 13:50 EDT
Apr 16, 2025
Luma View Push Notifications Issue
Resolved - As of April 3rd at 12:30 AM (Eastern Time), the root issue was resolved. No further users will be impacted. If you're experiencing residual effects of the issue, please reach out to Tech Support for resolution. Additionally, we’re actively working on a new version of the app to fully address this issue for impacted users.

We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team
Apr 16, 11:42 EDT
Identified - After further investigation, we’ve identified that this issue was caused by an abnormal token being loaded in the iOS app during a server update. This only impacts users who closed the app in the background between March 31st at 5:51 AM and April 3rd at 12:30 AM (Eastern Time).

“Closing the app in the background” includes:

* Restarting the iOS device
* Performing an iOS update
* Force closing the Luma View app via the swipe-up gesture
* New installation of Luma View app

Please note: If the app remained in deep sleep during that time, it will not be affected.

We’re actively working on a new version of the app to fully address this issue. However, if you or your customers need an immediate fix, please reach out to our tech support.

We apologize for the inconvenience and thank you for your patience and understanding.
Apr 11, 17:58 EDT
Investigating - We are actively investigating the root cause of an issue affecting some users who are not receiving push notifications on iOS devices when using Luma View Mobile APP.

In the meantime, we do have a workaround available. If you or your customers encounter this issue, please contact our technical support team for assistance and instructions on how to resolve it.

Thank you for your patience and sorry for the inconvenience,
Your Snap One Engineering team
Apr 8, 15:26 EDT
Apr 15, 2025
We have identified a problem with our Control4 update service
Resolved - As of 6:15 a.m. EDT, the situation was fully resolved. We will continue to investigate the root causes and focus on improving our services.

Thank you for your patience and understanding.

Your Snap One Engineering team
Apr 15, 09:29 EDT
Monitoring - The update service has stabilized and has returned to normal, you may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.

Thanks, Your Snap One Engineering team
Apr 15, 06:19 EDT
Identified - We are aware of the impacts on Control4 update service and are actively engaged in determining the cause. More details will follow.

Thanks, Your Snap One Engineering team
Apr 15, 05:30 EDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
We have identified a problem with text message 2FA on OvrC
Resolved - Service degradation has been fully resolved. We will dive deeper into root causes and use findings to continue to improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team
Apr 11, 11:01 EDT
Identified - We are aware of the impacts on text message 2FA for OvrC and are actively engaged in determining the cause. More details will follow.

Thanks, Your Snap One Engineering team
Apr 10, 01:37 EDT
Apr 10, 2025
← Incident History Powered by Atlassian Statuspage