Luma View app Push Notification Temporary Outage

Incident Report for Snap One

Resolved

The issue has been resolved

Posted May 03, 2023 - 11:48 EDT

Investigating

We've been experiencing a service outage since this morning, May 2nd, US time.

Symptom: event push notifications are not sent to the Luma View app.

Please note, all video events are still tagged and stored in Luma x20 system if it was enabled. Users still can search and playback events in Luma View app. We are working on this issue and will update the status as soon as possible.

Posted May 02, 2023 - 14:38 EDT

This incident affected: End-Customer Services Health (Mobile App: Luma View).