Control4 cloud performance degradation - affecting some customers on OS 2.X and Google/Alexa voice integration

Incident Report for Snap One

Resolved

All systems are operational, we will continue to monitor closely and diagnose further.

Posted Sep 12, 2022 - 22:07 EDT

Update

Traffic has normalized, impact on customers is reduced. We are continuing to diagnose Control4 systems.

Posted Sep 12, 2022 - 21:57 EDT

Identified

The issue appears to be related to an approved 3rd party integration sending an unusually high traffic volume at our systems. We are working to identify which integration is the offender.

Posted Sep 12, 2022 - 21:30 EDT

Investigating

We have identified an issue with Control4 cloud performance. We are actively troubleshooting the situation to resolution.

Posted Sep 12, 2022 - 21:10 EDT

This incident affected: Control4 Health (Mobile App: Control4 OS 2.x Android, Mobile App: Control4 OS 2.x iOS, Service: Control4 Alexa, Service: Control4 Google Assistant).