As of 11:30am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.
Your Snap One Engineering team
Posted Oct 06, 2026 - 11:41 EDT
Monitoring
The engineering team has recovered C4 services and performance is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.
Thanks, Your Snap One Engineering team
Posted Oct 06, 2026 - 10:57 EDT
Identified
We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow.
Thanks, Your Snap One Engineering team
Posted Oct 06, 2026 - 10:50 EDT
This incident affected: Control4 Health (Mobile App: Control4 Intercom Anywhere Android, Mobile App: Control4 Intercom Anywhere iOS, Service: Control4 Access Anywhere, Service: Control4 APIs, Service: Control4 Composer Express, Service: Control4 Composer Pro, Service: Control4 Drivers, Service: Control4 Intercom Anywhere, Service: Control4 Storage, Service: Control4 Updates, Service: Control4 Weather, Service: Control4 When >> Then) and Third Party Dependencies Health (e.g., Amazon, Akamai, The Weather Channel, etc.) (Amazon Web Services).