OvrC Mobile - Login Issue. Initial problem isolated and fix being developed.

Incident Report for Snap One

Resolved

As of 12:35pm (ET) the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team

Posted Mar 10, 2022 - 12:41 EST

Update

We are continuing to work on a fix for this issue.

Posted Mar 10, 2022 - 11:44 EST

Update

We are continuing to work on a fix for this issue.

Posted Mar 10, 2022 - 11:42 EST

Identified

We have determined the initial problem causing today's issue with OvrC Mobile Logins and a fix is being developed. More details to follow.

WORK AROUND: Logging into the Desktop application is not impacted (https://app.ovrc.com)

Thanks, Your Snap One Engineering team

Posted Mar 10, 2022 - 11:42 EST

This incident affected: OvrC Health (Service: OvrC Login).