OvrC Platform Login Issue - Initial problem isolated and fix being developed

Incident Report for Snap One

Resolved

OvrC's primary database experienced an issue at 9:45am EST that the teams quickly identified and resolved. Services were fully restored at 11:00am EST.

Your Snap One Engineering team

Posted Jan 20, 2024 - 11:21 EST

Monitoring

The fix has been applied and the OvrC Platform is returning to normal for Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.

Thanks, Your Snap One Engineering team

Posted Jan 20, 2024 - 11:02 EST

Identified

We have determined the initial problem causing today's issue with logging into OvrC and a fix is being developed. More details to follow.

Thanks, Your Snap One Engineering team

Posted Jan 20, 2024 - 10:28 EST

This incident affected: Luma Service Health (Mobile App: Luma View) and OvrC Health (Mobile App: OvrC Connect, Service: OvrC Login).