OvrC unable to communicate with devices

Incident Report for Snap One

Postmortem

Root cause analysis is under investigation.

Posted Dec 29, 2023 - 21:17 EST

Resolved

This incident has been resolved.

Posted Dec 29, 2023 - 17:41 EST

Update

We are continuing to monitor for any further issues.

Posted Dec 29, 2023 - 17:40 EST

Monitoring

We have solved the issue with devices connecting to OvrC.

Posted Dec 29, 2023 - 15:54 EST

Identified

The team has identifed the issue and is working on a resolution

Posted Dec 29, 2023 - 14:13 EST

Investigating

We are experiencing an issue with OvrC that is preventing device connections to the cloud.

Posted Dec 29, 2023 - 13:49 EST

This incident affected: Partner Services Health (Service: OvrC Device Communication & Configuration, Service: OvrC Firmware Updates, Service: OvrC Notifications, Service: OvrC Public APIs, Service: OvrC Speed Test) and End-Customer Services Health (Mobile App: OvrC Connect).