Luma View Authentication Preventing Login.

Incident Report for Snap One

Resolved

The issue has been resolved.

Posted Feb 02, 2023 - 12:29 EST

Identified

The issue seems to be centered on iOS devices.

Posted Feb 02, 2023 - 11:13 EST

Investigating

There is an issue with the Luma View app that prevents a user from logging in. If a user is logged in they can continue to use the app.

Posted Feb 02, 2023 - 11:06 EST

This incident affected: End-Customer Services Health (Mobile App: Luma View).