Control4 Intercom Call Fail Due To Authentication

Incident Report for Snap One

Resolved

This incident has been resolved.

Posted May 22, 2023 - 13:23 EDT

Monitoring

We have resolved the issue and are monitoring.

Posted May 18, 2023 - 18:20 EDT

Investigating

Some customers are prevented from receiving C4 intercom calls to a mobile app due to an authentication failure.

Posted May 16, 2023 - 19:42 EDT

This incident affected: End-Customer Services Health (Service: Control4 Intercom Anywhere).