Investigating a few reports of an inability to WebConnect to any device. Initial indications suggest this is related to IPv6.

Incident Report for Snap One

Resolved

This incident has been resolved.
Posted Apr 04, 2023 - 18:09 EDT

Identified

We have identified the issue and are working on a fix.
Posted Apr 03, 2023 - 14:22 EDT

Investigating

We are getting some reports that on certain ISP IPV6 on the router does not allow webconnect to be used on specific OvrC locations. Disabling IPV6 on the router appears to be a workaround. Our teams are investigating the issue.
Posted Mar 31, 2023 - 13:32 EDT
This incident affected: OvrC Health (Service: OvrC Web Connect).
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