OvrC Firmware updates Issue. Initial problem isolated and fix being developed.

Incident Report for Snap One

Resolved

As of 3:00pm ET the situation was fully resolved. Thank you for your patience and understanding.

Posted Aug 19, 2022 - 15:02 EDT

Monitoring

We have deployed a fix for the issue with firmware updates in OvrC and are monitoring the results.

Posted Aug 19, 2022 - 12:43 EDT

Update

We have deployed a fix for the issue with firmware updates in OvrC and are monitoring the results.

Posted Aug 19, 2022 - 12:40 EDT

Identified

We have determined the initial problem with OvrC firmware updates. A fix is in the works and will be deployed on Friday Aug-19.

Thanks, Your Snap One Engineering team

Posted Aug 18, 2022 - 21:33 EDT

This incident affected: Partner Services Health (Service: OvrC Firmware Updates).