As of 9:30PM ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.
Your Snap One Engineering team
Posted Feb 27, 2024 - 21:32 EST
Monitoring
A fix has been implemented and emails are being delivered, we will continue to monitor.
Posted Feb 27, 2024 - 20:59 EST
Identified
Our teams have identified the issue and are working on resolution.
Posted Feb 27, 2024 - 20:04 EST
Investigating
We have identified an issue with emails not being sent from the Control4 and OvrC platform. We are aware and actively investigating solutions and impact.
More details to follow. Thanks, Your Snap One Engineering team
Posted Feb 27, 2024 - 18:30 EST
This incident affected: Third Party Dependencies Health (e.g., Amazon, Akamai, The Weather Channel, etc.) (Amazon Web Services).