Control4 Cloud Services are stable. We will closely review what occurred and adjust course before a future improvement attempt. We apologize for any negative impacts.
Some customer controllers may not automatically reconnect to the cloud. OS 3.2.4+ will reconnect within 1 hour. Older OS will reconnect steadily in subsequent hours. If necessary a controller restart will force a reconnection.
Your Snap One Engineering Team
Posted Jan 05, 2022 - 23:30 EST
Update
Roll back completed as anticipated. Stabilization efforts remain underway. Some customers may experience sporadic connectivity to Control4 Cloud Services. Full stabilization is our highest priority. We apologize for any negative impacts.
Posted Jan 05, 2022 - 23:01 EST
Update
We have encountered unexpected issues. We are in process of rolling back improvements. The roll back is expected to take ~10 minutes. Afterward systems will stabilize for up to ~60 minutes. We apologize if you are experiencing a negative impact.
Posted Jan 05, 2022 - 22:00 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 05, 2022 - 21:30 EST
Update
Maintenance will begin as scheduled on Wednesday January 5th at 21:30 US EST.
For this maintenance Snap One will deploy infrastructure changes to improve cloud stability, performance, and resiliency. These improvements lessen the risk and impacts of Snap One’s cloud to regional outages, such as the Dec-7 Amazon AWS event.
We will perform these changes in iterative steps that carefully move customers from existing to improved infrastructure. We have planned this effort to have no impact.
Action Required No customer or partner action is anticipated. If an unforeseen impact does occur the issue should self heal within minutes. We will share updates on status.snapone.com.
Posted Jan 05, 2022 - 20:30 EST
Update
Maintenance has been rescheduled to Wednesday January 5th at 21:30 US EST, pending additional testing.
Posted Jan 03, 2022 - 13:38 EST
Update
Today's Control4 Cloud Services stability improvements have been rescheduled to Jan-3. We shifted timing as a result of extensive pre-maintenance testing outcomes that did not meet our high bar for quality.
Posted Dec 20, 2021 - 20:03 EST
Scheduled
On Monday Dec-20, Snap One will deploy infrastructure changes to improve cloud stability, performance, and resiliency. These improvements lessen the risk and impacts of Snap One’s cloud to regional outages, such as the Dec-7 Amazon AWS event.
We will perform these changes in iterative steps that carefully move customers from existing to improved infrastructure. We have planned this effort to have no impact.
Action Required No customer or partner action is anticipated. If an unforeseen impact does occur the issue should self heal within minutes. We will share updates on status.snapone.com.
Posted Dec 16, 2021 - 19:58 EST
This scheduled maintenance affected: Partner Services Health (Service: Control4 Composer Express, Service: Control4 Composer Pro) and End-Customer Services Health (Mobile App: Control4 Intercom Anywhere Android, Mobile App: Control4 Intercom Anywhere iOS, Mobile App: Control4 OS 2.x Android, Mobile App: Control4 OS 3.x Android, Mobile App: Control4 OS 2.x iOS, Mobile App: Control4 OS 3.x iOS, Service: Control4 Access Anywhere, Service: Control4 Alexa, Service: Control4 APIs, Service: Control4 Google Assistant, Service: Control4 Intercom Anywhere, Service: Control4 Storage, Service: Control4 Updates, Service: Control4 Weather, Service: Control4 When >> Then).