Luma X00 and X10 - Password Reset Issue Identified. Investigation underway.

Incident Report for Snap One

Investigating

We're currently experiencing an issue with the Luma X10 Password tool. Our product team is actively investigating. In the meantime, password resets for both Luma X00 and Luma X10 devices are unavailable. We’ll provide updates as soon as possible.

Posted Oct 01, 2025 - 16:10 EDT

This incident affects: Luma Service Health (Service: Luma X10).