Order status and balance are unavailable

Incident Report for Snap One

Resolved

This incident has been resolved.

Posted Jan 25, 2023 - 21:19 EST

Update

We are continuing to investigate this issue.

Posted Jan 25, 2023 - 13:31 EST

Investigating

We're experiencing degradation with our system that provides order status and balance information in Control4 Dealer Portal. Additionally, orders placed after 8:00 a.m. MST may experience fulfillment delays. We're working to restore the impacted system as quickly as possible. We apologize for any inconvenience this may cause.

Posted Jan 25, 2023 - 10:44 EST

This incident affected: Partner Services Health (Website: dealer.control4.com).