As of 4:50pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.
Your Snap One Engineering team
Posted Jul 13, 2023 - 16:59 EDT
Monitoring
The fix has been applied and OvrC is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.
Thanks, Your Snap One Engineering team
Posted Jul 13, 2023 - 16:52 EDT
Update
We are bringing services back online.
Posted Jul 13, 2023 - 16:45 EDT
Identified
We have determined the initial problem causing today's issue with OvrC's API and a fix is being developed. More details to follow.
Thanks, Your Snap One Engineering team
Posted Jul 13, 2023 - 16:39 EDT
This incident affected: Luma Service Health (Mobile App: Luma View) and OvrC Health (Mobile App: OvrC Connect, Service: OvrC Login, Service: OvrC Public APIs).