This fix applied last night required DNS propagation to occur, this has been completed, and the situation is fully resolved. We will dive deeper into root causes and details on how we will improve our services. Thank you for your patience and understanding.
Your Snap One Engineering team
Posted May 31, 2023 - 10:09 EDT
A fix has been implemented and we are monitoring the results.
Posted May 30, 2023 - 21:51 EDT
We have contacted our 3rd party provider of the impacted DDNS service Zepher/OCC and are waiting and dependent on their resolution.
Posted May 29, 2023 - 22:03 EDT
We are continuing to investigate this issue.
Posted May 29, 2023 - 21:26 EDT
We have identified an issue with bakpakddns.com. We are aware and actively investigating solutions and impact. More details to follow. Thanks, Your Snap One Engineering team
Posted May 29, 2023 - 20:56 EDT
This incident affected: Partner Services Health (Service: Pakedge BakPak) and End-Customer Services Health (Service: Snap One DDNS [Luma, Wattbox, and other products]).