Resolved -
This incident has been resolved.
Apr 18, 22:09 EDT
Investigating -
We are having issues with Araknis WIFI management and Luma X10 camera Logins. The teams are troubleshooting the issues and we will respond shortly.
Apr 18, 20:15 EDT
Completed -
The scheduled maintenance has been completed.
Apr 18, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 17, 14:39 EDT
Scheduled -
The site is undergoing maintenance this evening from 10:00-12:00 AM EST and may be unavailable during this time. We apologize for any inconvenience this may cause.
Apr 16, 14:47 EDT
Resolved -
Roku has rolled out a fix and we have verified the issue has been resolved.
Apr 15, 16:17 EDT
Update -
Roku Fix is Rolling Out: Our Engineering Team has been working directly with Roku to resolve this issue. With this engagement, Roku has identified the cause and has been rolling out a solution since last evening. It should be complete by the end of the day today, April 5th. The fix to restore service will be automatic—neither you nor your customers will need to take action. We are monitoring the rollout of the fix to confirm that the issue has been fully resolved.
Apr 5, 14:28 EDT
Monitoring -
We have reported cases of this issue, but it does seem sporadic, with some systems experiencing it while others are still operating as normal. We have been coordinating with the Roku team since Monday. Roku recognizes the issue and understands the root cause. This problem appears to extend beyond Control4. The Roku team is expecting to fix the ECP functionality by next week.
Apr 3, 13:32 EDT
Identified -
Numerous cases have been reported in the last few days of the loss of control of Roku devices through the Control4 system. There have not been any changes to the Roku driver recently and we currently leverage the published APIs by Roku, so we believe this is tied to a recent software update deployed by Roku. A Roku developer forum thread is also pointing to the same issue here. Our teams are looking into the impact details and contacting our contacts at Roku to find a solution as soon as possible. We'll provide an update as soon as we have more information.