Lutron LEAP Integration Update
Identified - We identified a bug in the Lutron LEAP protocol driver that, when used with OS 4.x systems, could cause integrations to go offline. This issue was fixed and a new driver was deployed last week.

However, a subset of systems experienced forced dropouts after the update, which require re-pairing the Lutron bridge. We are working to identify and proactively notify all affected dealers.

There are no ongoing dropout issues beyond this subset, and the fix fully resolves the problem for all systems upgrading from OS 3 to OS 4.x.

We will update this post with additional details as we complete dealer notifications and continue improving our deployment and testing processes to prevent future occurrences.
Oct 06, 2025 - 14:32 EDT
Uptime over the past 90 days. View historical uptime.
Control4 Health ? Operational
90 days ago
99.93 % uptime
Today
Mobile App: Control4 Intercom Anywhere Android Operational
90 days ago
99.83 % uptime
Today
Mobile App: Control4 Intercom Anywhere iOS Operational
90 days ago
99.83 % uptime
Today
Mobile App: Control4 OS 2.x Android Operational
90 days ago
99.83 % uptime
Today
Mobile App: Control4 OS 3.x Android ? Operational
90 days ago
99.83 % uptime
Today
Mobile App: Control4 OS 2.x iOS ? Operational
90 days ago
99.83 % uptime
Today
Mobile App: Control4 OS 3.x iOS ? Operational
90 days ago
99.83 % uptime
Today
Service: Control4 Access Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Alexa ? Operational
90 days ago
99.83 % uptime
Today
Service: Control4 APIs ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Composer Express ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Composer Pro Operational
90 days ago
99.98 % uptime
Today
Service: Control4 Drivers ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Google Assistant ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Intercom Anywhere Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Storage ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Updates ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Weather ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 When >> Then ? Operational
90 days ago
100.0 % uptime
Today
OvrC Health ? Operational
90 days ago
99.82 % uptime
Today
Mobile App: OvrC Operational
90 days ago
99.82 % uptime
Today
Mobile App: OvrC Connect ? Operational
90 days ago
99.82 % uptime
Today
Service: OvrC Device Communication & Configuration ? Operational
90 days ago
99.81 % uptime
Today
Service: OvrC Firmware Updates ? Operational
90 days ago
99.82 % uptime
Today
Service: OvrC Login ? Operational
90 days ago
99.82 % uptime
Today
Service: OvrC Notifications ? Operational
90 days ago
99.82 % uptime
Today
Service: OvrC Public APIs ? Operational
90 days ago
99.82 % uptime
Today
Service: OvrC Web Connect ? Operational
90 days ago
99.82 % uptime
Today
Service: OvrC Speed Test ? Operational
90 days ago
99.82 % uptime
Today
Luma Service Health Operational
90 days ago
100.0 % uptime
Today
Mobile App: Luma View ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Luma X10 Operational
90 days ago
100.0 % uptime
Today
Service: Luma View P2P Operational
90 days ago
100.0 % uptime
Today
Service: Luma X10 Operational
90 days ago
100.0 % uptime
Today
Service: Snap One DDNS [Luma, Wattbox, and other products] ? Operational
90 days ago
100.0 % uptime
Today
SnapOne Websites Health Degraded Performance
90 days ago
100.0 % uptime
Today
Website: snapav.com ? Degraded Performance
90 days ago
100.0 % uptime
Today
Website: www.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: www.ovrc.com ? Operational
90 days ago
100.0 % uptime
Today
Website: customer.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: dealer.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer-emea.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.pakedge.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Website: forums.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: my.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Clare Health Operational
90 days ago
100.0 % uptime
Today
FusionPro Operational
90 days ago
100.0 % uptime
Today
Central Station Relay Operational
90 days ago
100.0 % uptime
Today
Remote Access Services Operational
90 days ago
100.0 % uptime
Today
OTA Update Server Operational
90 days ago
100.0 % uptime
Today
3rd Party Integrations Operational
90 days ago
100.0 % uptime
Today
ClareHome app for ClareOne Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations Health (e.g., Spotify, Jandy, Tidal, etc.) Operational
90 days ago
100.0 % uptime
Today
Amazon Alexa ? Operational
90 days ago
100.0 % uptime
Today
Amazon Music ? Operational
90 days ago
100.0 % uptime
Today
Apple Authentication ? Operational
90 days ago
100.0 % uptime
Today
Deezer ? Operational
90 days ago
100.0 % uptime
Today
ecobee ? Operational
90 days ago
100.0 % uptime
Today
Google Nest ? Operational
90 days ago
100.0 % uptime
Today
Google Voice ? Operational
90 days ago
100.0 % uptime
Today
iHeartradio ? Operational
90 days ago
100.0 % uptime
Today
Jandy ? Operational
90 days ago
100.0 % uptime
Today
Napster ? Operational
90 days ago
100.0 % uptime
Today
Pandora ? Operational
90 days ago
100.0 % uptime
Today
Qobuz ? Operational
90 days ago
100.0 % uptime
Today
SiriusXM Operational
90 days ago
100.0 % uptime
Today
Sonos ? Operational
90 days ago
100.0 % uptime
Today
Soundmachine ? Operational
90 days ago
100.0 % uptime
Today
Spotify ? Operational
90 days ago
100.0 % uptime
Today
Tidal ? Operational
90 days ago
100.0 % uptime
Today
TuneIn ? Operational
90 days ago
100.0 % uptime
Today
Third Party Dependencies Health (e.g., Amazon, Akamai, The Weather Channel, etc.) ? Operational
90 days ago
99.96 % uptime
Today
Akamai ? Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services ? Operational
90 days ago
99.81 % uptime
Today
Apple APNS ? Operational
90 days ago
100.0 % uptime
Today
AT&T ? Operational
90 days ago
100.0 % uptime
Today
LaunchDarkly Client-side streaming API Operational
90 days ago
99.88 % uptime
Today
LaunchDarkly Edge API Operational
LaunchDarkly Server-side streaming API Operational
90 days ago
99.84 % uptime
Today
LaunchDarkly Polling API Operational
90 days ago
100.0 % uptime
Today
MongoDB ? Operational
90 days ago
100.0 % uptime
Today
Ookla ? Operational
90 days ago
100.0 % uptime
Today
Paytrace ? Operational
90 days ago
100.0 % uptime
Today
The Weather Channel ? Operational
90 days ago
100.0 % uptime
Today
T-Mobile Operational
90 days ago
100.0 % uptime
Today
Verizon Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2025

No incidents reported today.

Oct 20, 2025
We have identified a problem with OvrC service
Resolved - As of 3:30pm ET all of our services have fully recovered. Service impacts were caused by service failures by third-party service provider AWS. While we have observed service improvements implemented by AWS, additional information on the outage is available here:
Visit AWS Status Page

Thank you for your patience and understanding.
Oct 20, 15:38 EDT
Monitoring - A fix has been applied by our service provider and we are seeing systems beginning to recover. You may continue to experience impacts to performance and functionality as systems fully ramp up and stabilize. More details to follow.

Thanks, Your Snap One Engineering team
Oct 20, 13:46 EDT
Update - The latest update from our cloud providers indicates that they continue to work to resolve network, lambda, and server enviornment, we are actively engaged and will update as we make progress.
Oct 20, 13:21 EDT
Update - The latest update from our cloud providers indicates that they continue to work to resolve network and other issues, we are actively engaged and will update as we make progress.
Oct 20, 11:44 EDT
Update - We are seeing additional impacts across services due to our cloud service provider
Oct 20, 10:11 EDT
Identified - We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow.

Thanks, Your Snap One Engineering team
Oct 20, 10:01 EDT
Due to cloud provider issue OvrC notifications and Control 4 intercom Anywhere push notifications were impacted. Issue Resolved.
Resolved - As of 4:22am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team
Oct 20, 07:18 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Luma X00 and X10 - Password Reset Issue Identified. Investigation underway.
Resolved - As of today the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team
Oct 9, 11:18 EDT
Investigating - We're currently experiencing an issue with the Luma X10 Password tool. Our product team is actively investigating. In the meantime, password resets for both Luma X00 and Luma X10 devices are unavailable. We’ll provide updates as soon as possible.
Oct 1, 16:10 EDT
Oct 8, 2025
Planned OvrC Maintenance October 8th, 2025
Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 EDT
Scheduled - The OvrC team will perform planned maintenance on a portion of our servers between 3:00 AM and 5:00 AM ET on Wednesday, October 8th, 2025, to simulate an outage by the providers we use to deliver our services.

This may briefly impact Partner access but will not impact the local network or customers’ systems, as there are no changes to the OvrC agent or devices monitoring the network.

This exercise continues our investment in making OvrC more reliable and resilient for our users. As part of this exercise, we will simulate an outage on a portion of our system and validate our failover capabilities. Additionally, these tests will be run once a quarter to ensure reliability without any planned impact on our Partners.

We don’t expect any significant interruptions to service during this time, but there could be intermittent performance issues during the maintenance window. Potentially impacted features are:

* Log in/Log out, including OvrC web and mobile apps, OvrC Connect, Luma/Luma View
* Device notifications
* Slow page loading times

Thank you,
OvrC Team
Oct 6, 16:29 EDT
Oct 7, 2025

No incidents reported.

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