All Systems Operational

Uptime over the past 90 days. View historical uptime.
Control4 Health ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 Intercom Anywhere Android Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 Intercom Anywhere iOS Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 2.x Android Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 3.x Android ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 2.x iOS ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 3.x iOS ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Access Anywhere ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Alexa ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 APIs ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Composer Express ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Composer Pro Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Drivers ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Google Assistant ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Intercom Anywhere Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Storage ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Updates ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Weather ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 When >> Then ? Operational
90 days ago
100.0 % uptime
Today
OvrC Health ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: OvrC Operational
90 days ago
100.0 % uptime
Today
Mobile App: OvrC Connect ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Device Communication & Configuration ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Firmware Updates ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Login ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Notifications ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Public APIs ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Web Connect ? Operational
90 days ago
100.0 % uptime
Today
Service: OvrC Speed Test ? Operational
90 days ago
100.0 % uptime
Today
Luma Service Health Operational
90 days ago
99.93 % uptime
Today
Mobile App: Luma View ? Operational
90 days ago
99.68 % uptime
Today
Mobile App: Luma X10 Operational
90 days ago
100.0 % uptime
Today
Service: Luma View P2P Operational
90 days ago
100.0 % uptime
Today
Service: Luma X10 Operational
90 days ago
100.0 % uptime
Today
Service: Snap One DDNS [Luma, Wattbox, and other products] ? Operational
90 days ago
100.0 % uptime
Today
SnapOne Websites Health Operational
90 days ago
100.0 % uptime
Today
Website: snapav.com ? Operational
90 days ago
100.0 % uptime
Today
Website: www.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: www.ovrc.com ? Operational
90 days ago
100.0 % uptime
Today
Website: customer.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: dealer.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer-emea.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.pakedge.com ? Operational
90 days ago
100.0 % uptime
Today
Website: dealer.triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Website: forums.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: my.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Clare Health Operational
90 days ago
100.0 % uptime
Today
FusionPro Operational
90 days ago
100.0 % uptime
Today
Central Station Relay Operational
90 days ago
100.0 % uptime
Today
Remote Access Services Operational
90 days ago
100.0 % uptime
Today
OTA Update Server Operational
90 days ago
100.0 % uptime
Today
3rd Party Integrations Operational
90 days ago
100.0 % uptime
Today
ClareHome app for ClareOne Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations Health (e.g., Spotify, Jandy, Tidal, etc.) Operational
90 days ago
100.0 % uptime
Today
Amazon Alexa ? Operational
90 days ago
100.0 % uptime
Today
Amazon Music ? Operational
90 days ago
100.0 % uptime
Today
Apple Authentication ? Operational
90 days ago
100.0 % uptime
Today
Deezer ? Operational
90 days ago
100.0 % uptime
Today
ecobee ? Operational
90 days ago
100.0 % uptime
Today
Google Nest ? Operational
90 days ago
100.0 % uptime
Today
Google Voice ? Operational
90 days ago
100.0 % uptime
Today
iHeartradio ? Operational
90 days ago
100.0 % uptime
Today
Jandy ? Operational
90 days ago
100.0 % uptime
Today
Napster ? Operational
90 days ago
100.0 % uptime
Today
Pandora ? Operational
90 days ago
100.0 % uptime
Today
Qobuz ? Operational
90 days ago
100.0 % uptime
Today
SiriusXM Operational
90 days ago
100.0 % uptime
Today
Sonos ? Operational
90 days ago
100.0 % uptime
Today
Soundmachine ? Operational
90 days ago
100.0 % uptime
Today
Spotify ? Operational
90 days ago
100.0 % uptime
Today
Tidal ? Operational
90 days ago
100.0 % uptime
Today
TuneIn ? Operational
90 days ago
100.0 % uptime
Today
Third Party Dependencies Health (e.g., Amazon, Akamai, The Weather Channel, etc.) ? Operational
90 days ago
99.99 % uptime
Today
Akamai ? Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services ? Operational
90 days ago
100.0 % uptime
Today
Apple APNS ? Operational
90 days ago
100.0 % uptime
Today
AT&T ? Operational
90 days ago
100.0 % uptime
Today
LaunchDarkly Client-side streaming API Operational
90 days ago
100.0 % uptime
Today
LaunchDarkly Edge API Operational
LaunchDarkly Server-side streaming API Operational
90 days ago
100.0 % uptime
Today
LaunchDarkly Polling API Operational
90 days ago
99.96 % uptime
Today
MongoDB ? Operational
90 days ago
100.0 % uptime
Today
Ookla ? Operational
90 days ago
100.0 % uptime
Today
Paytrace ? Operational
90 days ago
100.0 % uptime
Today
The Weather Channel ? Operational
90 days ago
100.0 % uptime
Today
T-Mobile Operational
90 days ago
100.0 % uptime
Today
Verizon Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Remote Access Service (Access Anywhere) Jul 21, 2025 02:00-06:00 EDT

We will be performing scheduled maintenance on the Remote Access service (Access Anywhere) beginning Monday, July 21 at 2:00 AM EDT, lasting approximately 4 hours. This update includes infrastructure improvements to enhance long-term stability and performance, particularly for legacy systems.

Maintenance will occur region by region, with each migration expected to take approximately 10 minutes. While we do not anticipate significant disruption, customers may experience a brief interruption during the migration process.

We will update this page if any issues arise. If you experience unexpected behavior during this time, please contact Snap One Support.
Posted on Jul 18, 2025 - 10:56 EDT
Jul 18, 2025
Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 18, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:30 EDT
Scheduled - Maintenance Notice: snapav.com is undergoing maintenance on Thursday 7/17 from 6:00 PM ET to 10:00 PM ET and may be unavailable or have increased errors during this time. We apologize for any inconvenience.
Jul 14, 11:30 EDT
Jul 17, 2025

No incidents reported.

Jul 16, 2025
Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 16, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 11:30 EDT
Scheduled - Maintenance Notice: snapav.com is undergoing maintenance on Tuesday 7/15/25 Time: 11:00pm(ET) -2:30am (ET) and may be unavailable or have increased errors during this time. We apologize for any inconvenience
Jul 14, 11:29 EDT
Jul 15, 2025

No incidents reported.

Jul 14, 2025
Control4 Cloud Services Issue Identified. Investigation underway.
Resolved - As of 8:50 pm ET the situation was fully resolved. We will dive deeper into root causes and continue to improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team
Jul 14, 20:55 EDT
Identified - We have identified an issue with Control4 Cloud Services - we are aware and actively investigating solutions and impact. More details to follow. Thanks, Your Snap One Engineering team
Jul 14, 20:20 EDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Luma View Mobile App Issue Identified. Investigation underway.
Resolved - The issue with the Luma View application is fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team
Jul 11, 16:58 EDT
Monitoring - The issue affecting Luma View has been resolved. Our team will continue to closely monitor the system to ensure everything remains stable. We appreciate your patience and understanding during this time. If you experience any further issues, please don’t hesitate to contact our support team. Thank you.

Thanks, Your Snap One Engineering team
Jul 11, 15:17 EDT
Investigating - We are currently experiencing an issue with Luma View mobile app following today’s server update, which may affect its proper functioning for some users. Our team is actively investigating and working to resolve this as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide an update as soon as the service is fully restored.

Thanks, Your Snap One Engineering team
Jul 10, 16:53 EDT
Jul 10, 2025
Luma View Push Server Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:00 EDT
Scheduled - We will be migrating the Luma View Push servers on July 10, 2025, from 3:00 AM to 6:00 AM (EST). During this maintenance window, a small number of push notifications may not appear in the app’s “Notification” list. We apologize for any inconvenience this may cause. To review any missed events, please refer to the NVR logs for the corresponding time period. Normal push notification service will resume automatically once the migration is complete.
Jul 8, 22:39 EDT
Jul 9, 2025
Planned OvrC Maintenance July 9th, 2025
Completed - The scheduled maintenance has been completed.
Jul 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 EDT
Scheduled - The OvrC team will perform planned maintenance on a portion of our servers between 9:00 PM and 11:00 PM ET on Wednesday, July 9, 2025, to simulate an outage by the providers we use to deliver our services.

This may briefly impact Partner access but will not impact the local network or customers’ systems, as there are no changes to the OvrC agent or devices monitoring the network.

This exercise continues our investment in making OvrC more reliable and resilient for our users. As part of this exercise, we will simulate an outage on a portion of our system and validate our failover capabilities. Additionally, these tests will be run once a quarter to ensure reliability without any planned impact on our Partners.

We don’t expect any significant interruptions to service during this time, but there could be intermittent performance issues during the maintenance window. Potentially impacted features are:

* Log in/Log out, including OvrC web and mobile apps, OvrC Connect, Luma/Luma View
* Device notifications
* Slow page loading times

Thank you,
OvrC Team
Jul 8, 10:25 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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