Update - Apple has identified the root cause of the issue affecting IP control on Apple TVs running tvOS 18. They are currently testing a potential fix on their side to ensure it resolves the problem. We are now awaiting further information from Apple regarding how and when the fix will be rolled out, once it has been verified.

We will continue to work closely with Apple and provide additional updates as soon as we have them.

Thank you for your ongoing patience and support.

Oct 14, 2024 - 10:02 EDT
Update - Since successfully replicating this issue using Apple’s reference software, we are pleased to report that Apple has replicated the issue within its own environment, independent of the Control4 ecosystem. They are currently investigating the code to pinpoint the specific cause. At this stage, we await further insights from Apple regarding the root cause and the steps necessary for a resolution.

We will continue collaborating closely with Apple and provide updates as we learn more.

Thank you for your patience and ongoing support.

Oct 08, 2024 - 12:31 EDT
Update - We have replicated the issue using Apple's reference software outside of the Control4 environment and have brought it to Apple's attention. We're collaborating closely with their team to identify the root cause and work toward a resolution. This remains a top priority for us, and we will continue to push forward with Apple to ensure a timely fix.
Oct 03, 2024 - 12:20 EDT
Update - We continue to work closely with Apple regarding the issue affecting IP control on Apple TVs running tvOS 18. Apple has been responsive and is actively assisting us as we work through identifying the root cause of the problem.

While we are making progress in narrowing down potential causes, we still have not identified the specific root cause, and therefore do not yet have a fix. Once the root cause is determined, we will have a clearer understanding of what a permanent fix would entail and the timeline for its implementation.

As a reminder, if you or your customer encounter this issue, the best workaround is to reboot the Apple TV or the system, which may temporarily restore IP control. However, this is not a permanent solution, and we still recommend avoiding updating to tvOS 18 where possible.

We sincerely appreciate your patience and understanding during this ongoing process. We will provide more updates as we have additional information.

Thank you for your ongoing support.

Sep 30, 2024 - 17:17 EDT
Update - We’d like to provide an update regarding the issue affecting IP control on Apple TVs running tvOS18. While we have not yet identified the root cause, we are actively investigating and collaborating closely with Apple, who is assisting us as we work through the issue.

This issue appears to be more widespread and is not limited to Control4 projects. Apple is aware and is working with us to help address the problem. Rest assured that this remains a top priority, and we are committed to finding a solution as quickly as possible. We will continue to share any meaningful progress as soon as it becomes available.

As a reminder, if you or your customer encounter this issue, the best workaround continues to be to reboot the Apple TV, which may temporarily restore IP control. Please note, however, that this is not a permanent fix, but it typically works as long as there are no further changes to the project (including system reboots). The best way to avoid this issue is still to avoid updating Apple TVs to tvOS18.

We sincerely appreciate your continued patience and understanding. We will keep you updated as we learn more and work toward a resolution.

Thank you for your ongoing support.

Sep 24, 2024 - 19:01 EDT
Investigating - We are currently investigating an issue where IP control is lost on Apple TVs that have been updated to tvOS18, which became publicly available earlier this week. While rebooting the Apple TV or the system temporarily restores IP control, this appears to be only a short-term solution.

Previously, we significantly improved reliability with the Apple Bridge by closely monitoring the connection and automatically resetting it when it became unresponsive. However, with the latest tvOS release, this solution no longer seems effective.

We have submitted a bug report to Apple and are actively working on a long-term fix for this issue. In the meantime, we recommend that all partners and customers avoid upgrading to tvOS18. If you have already updated and are experiencing this issue, the current workaround is to reboot the Apple TV or system, though we acknowledge this is not a permanent resolution.

We understand how crucial this integration is to many systems, and we are treating this issue with the highest priority. We will provide further updates as they become available.

Thank you for your patience and understanding.

Sep 19, 2024 - 17:13 EDT
Control4 Health ? Degraded Performance
90 days ago
99.98 % uptime
Today
Mobile App: Control4 Intercom Anywhere Android Operational
90 days ago
99.95 % uptime
Today
Mobile App: Control4 Intercom Anywhere iOS Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 2.x Android Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 3.x Android ? Operational
90 days ago
99.97 % uptime
Today
Mobile App: Control4 OS 2.x iOS ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Control4 OS 3.x iOS ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Access Anywhere ? Operational
90 days ago
99.95 % uptime
Today
Service: Control4 Alexa ? Operational
90 days ago
99.99 % uptime
Today
Service: Control4 APIs ? Operational
90 days ago
99.99 % uptime
Today
Service: Control4 Composer Express ? Operational
90 days ago
99.95 % uptime
Today
Service: Control4 Composer Pro Operational
90 days ago
99.94 % uptime
Today
Service: Control4 Drivers ? Degraded Performance
90 days ago
100.0 % uptime
Today
Service: Control4 Google Assistant ? Operational
90 days ago
99.99 % uptime
Today
Service: Control4 Intercom Anywhere Operational
90 days ago
99.94 % uptime
Today
Service: Control4 Storage ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Updates ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 Weather ? Operational
90 days ago
100.0 % uptime
Today
Service: Control4 When >> Then ? Operational
90 days ago
99.99 % uptime
Today
OvrC Health ? Operational
90 days ago
99.95 % uptime
Today
Mobile App: OvrC Operational
90 days ago
100.0 % uptime
Today
Mobile App: OvrC Connect ? Operational
90 days ago
99.95 % uptime
Today
Service: OvrC Device Communication & Configuration ? Operational
90 days ago
99.93 % uptime
Today
Service: OvrC Firmware Updates ? Operational
90 days ago
99.93 % uptime
Today
Service: OvrC Login ? Operational
90 days ago
99.93 % uptime
Today
Service: OvrC Notifications ? Operational
90 days ago
99.93 % uptime
Today
Service: OvrC Public APIs ? Operational
90 days ago
99.95 % uptime
Today
Service: OvrC Web Connect ? Operational
90 days ago
99.93 % uptime
Today
Service: OvrC Speed Test ? Operational
90 days ago
99.99 % uptime
Today
Luma Service Health Operational
90 days ago
100.0 % uptime
Today
Mobile App: Luma View ? Operational
90 days ago
100.0 % uptime
Today
Mobile App: Luma X10 Operational
90 days ago
100.0 % uptime
Today
Service: Luma View P2P Operational
90 days ago
100.0 % uptime
Today
Service: Luma X10 Operational
90 days ago
100.0 % uptime
Today
Service: Snap One DDNS [Luma, Wattbox, and other products] ? Operational
90 days ago
100.0 % uptime
Today
SnapOne Websites Health Operational
90 days ago
99.67 % uptime
Today
Website: snapav.com ? Operational
90 days ago
98.87 % uptime
Today
Website: www.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: www.ovrc.com ? Operational
90 days ago
100.0 % uptime
Today
Website: customer.control4.com Operational
90 days ago
100.0 % uptime
Today
Website: dealer.control4.com ? Operational
90 days ago
98.88 % uptime
Today
Website: dealer-emea.control4.com ? Operational
90 days ago
99.9 % uptime
Today
Website: dealer.pakedge.com ? Operational
90 days ago
99.9 % uptime
Today
Website: dealer.triadspeakers.com ? Operational
90 days ago
98.88 % uptime
Today
Website: forums.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: my.control4.com ? Operational
90 days ago
100.0 % uptime
Today
Website: triadspeakers.com ? Operational
90 days ago
100.0 % uptime
Today
Third Party Integrations Health (e.g., Spotify, Jandy, Tidal, etc.) Operational
90 days ago
99.99 % uptime
Today
Amazon Alexa ? Operational
90 days ago
99.99 % uptime
Today
Amazon Music ? Operational
90 days ago
100.0 % uptime
Today
Apple Authentication ? Operational
90 days ago
100.0 % uptime
Today
Deezer ? Operational
90 days ago
100.0 % uptime
Today
ecobee ? Operational
90 days ago
100.0 % uptime
Today
Google Nest ? Operational
90 days ago
99.99 % uptime
Today
Google Voice ? Operational
90 days ago
99.99 % uptime
Today
iHeartradio ? Operational
90 days ago
100.0 % uptime
Today
Jandy ? Operational
90 days ago
100.0 % uptime
Today
Napster ? Operational
90 days ago
100.0 % uptime
Today
Pandora ? Operational
90 days ago
100.0 % uptime
Today
Qobuz ? Operational
90 days ago
100.0 % uptime
Today
SiriusXM Operational
90 days ago
100.0 % uptime
Today
Sonos ? Operational
90 days ago
100.0 % uptime
Today
Soundmachine ? Operational
90 days ago
100.0 % uptime
Today
Spotify ? Operational
90 days ago
100.0 % uptime
Today
Tidal ? Operational
90 days ago
100.0 % uptime
Today
TuneIn ? Operational
90 days ago
100.0 % uptime
Today
Third Party Dependencies Health (e.g., Amazon, Akamai, The Weather Channel, etc.) ? Operational
90 days ago
99.99 % uptime
Today
Akamai ? Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services ? Operational
90 days ago
99.99 % uptime
Today
Apple APNS ? Operational
90 days ago
100.0 % uptime
Today
AT&T ? Operational
90 days ago
100.0 % uptime
Today
LaunchDarkly Client-side streaming API Operational
90 days ago
99.99 % uptime
Today
LaunchDarkly Edge API Operational
LaunchDarkly Server-side streaming API Operational
90 days ago
99.99 % uptime
Today
LaunchDarkly Polling API Operational
90 days ago
100.0 % uptime
Today
MongoDB ? Operational
90 days ago
100.0 % uptime
Today
Ookla ? Operational
90 days ago
100.0 % uptime
Today
Paytrace ? Operational
90 days ago
100.0 % uptime
Today
The Weather Channel ? Operational
90 days ago
100.0 % uptime
Today
T-Mobile Operational
90 days ago
100.0 % uptime
Today
Verizon Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Notice for Oct 15th Oct 15, 2024 21:30 - Oct 16, 2024 00:30 EDT
Maintenance Notice: The site is undergoing maintenance this evening from 9:30 PM ET - 11:30 PM ET and may be unavailable or have increased errors during this time. We apologize for any inconvenience.
Posted on Oct 14, 2024 - 12:43 EDT
Maintenance Notice: Release Oct 17, 2024 17:30-20:00 EDT
Maintenance Notice: The site is undergoing maintenance this evening from 5:30 PM ET - 8:00 PM ET and may be unavailable or have increased errors during this time. We apologize for any inconvenience.
Posted on Oct 14, 2024 - 12:45 EDT
Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

Unresolved incident: Apple TV tvOS18 Control.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Resolved - As of 09:14am ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding.

Your Snap One Engineering team

Oct 8, 09:16 EDT
Monitoring - The fix has been applied, and OvrC is returning to normal. As systems fully ramp up and stabilize, you may experience some performance impacts. More details will follow.

Thanks, Your Snap One Engineering team

Oct 8, 08:52 EDT
Identified - We briefly experienced an interruption with OvrC device connectivity starting at 7:44 pm EDT. We have temporarily paused some functionality of OvrC while we restore all device connectivity.

Impacted functionality:
Notifications - We paused Disconnect and Connect notifications from being sent
Controller registration - New controller registrations is temporarily disabled
Customer handoff - Handing off a Control4 or Luma system is temporarily disabled

The fixes have already been applied and we continue to monitor all relevant systems; OvrC is returning to normal. You may experience slight impacts on performance as systems fully ramp up and stabilize.

Thanks, Your Snap One Engineering team

Oct 8, 08:25 EDT
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Resolved - All devices show successful connections, as DNS global replication was completed overnight. If any issues persist, please contact support for assistance.

Thank you for your patience during this transition. We appreciate your understanding and support.

Oct 4, 10:11 EDT
Identified - Following the fix completed earlier today, we have reports of impacts for some users of the Luma View Application. If you’re still experiencing issues, please try rebooting your device (e.g., phone). We’re continuing to investigate and will provide further updates.

iOS users can also try enabling Private Relay by going to Settings > iCloud and turning on Private Relay (iCloud+ required).

We apologize for the inconvenience and appreciate your patience.
Thanks, Your Snap One Engineering team

Oct 3, 22:03 EDT
Oct 3, 2024
Resolved - As of 3:45 pm EDT the situation was fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding.
Oct 3, 15:53 EDT
Investigating - Please note there is a connection issue with Luma View, some user might experience connectivity issues. We are actively working on solutions right now. Thank you and sorry for the inconvenience.
Oct 3, 08:48 EDT
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.