Identified - We identified a bug in the Lutron LEAP protocol driver that, when used with OS 4.x systems, could cause integrations to go offline. This issue was fixed and a new driver was deployed last week.
However, a subset of systems experienced forced dropouts after the update, which require re-pairing the Lutron bridge. We are working to identify and proactively notify all affected dealers.
There are no ongoing dropout issues beyond this subset, and the fix fully resolves the problem for all systems upgrading from OS 3 to OS 4.x.
We will update this post with additional details as we complete dealer notifications and continue improving our deployment and testing processes to prevent future occurrences.
Oct 06, 2025 - 14:32 EDT
However, a subset of systems experienced forced dropouts after the update, which require re-pairing the Lutron bridge. We are working to identify and proactively notify all affected dealers.
There are no ongoing dropout issues beyond this subset, and the fix fully resolves the problem for all systems upgrading from OS 3 to OS 4.x.
We will update this post with additional details as we complete dealer notifications and continue improving our deployment and testing processes to prevent future occurrences.
Oct 06, 2025 - 14:32 EDT
Investigating - We're currently experiencing an issue with the Luma X10 Password tool. Our product team is actively investigating. In the meantime, password resets for both Luma X00 and Luma X10 devices are unavailable. We’ll provide updates as soon as possible.
Oct 01, 2025 - 16:10 EDT
Oct 01, 2025 - 16:10 EDT
Control4 Health
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Operational
Mobile App: Control4 Intercom Anywhere Android
Operational
Mobile App: Control4 Intercom Anywhere iOS
Operational
Mobile App: Control4 OS 2.x Android
Operational
Mobile App: Control4 OS 3.x Android
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Operational
Mobile App: Control4 OS 2.x iOS
?
Operational
Mobile App: Control4 OS 3.x iOS
?
Operational
Service: Control4 Access Anywhere
?
Operational
Service: Control4 Alexa
?
Operational
Service: Control4 APIs
?
Operational
Service: Control4 Composer Express
?
Operational
Service: Control4 Composer Pro
Operational
Service: Control4 Drivers
?
Operational
Service: Control4 Google Assistant
?
Operational
Service: Control4 Intercom Anywhere
Operational
Service: Control4 Storage
?
Operational
Service: Control4 Updates
?
Operational
Service: Control4 Weather
?
Operational
Service: Control4 When >> Then
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Operational
OvrC Health
?
Operational
Mobile App: OvrC
Operational
Mobile App: OvrC Connect
?
Operational
Service: OvrC Device Communication & Configuration
?
Operational
Service: OvrC Firmware Updates
?
Operational
Service: OvrC Login
?
Operational
Service: OvrC Notifications
?
Operational
Service: OvrC Public APIs
?
Operational
Service: OvrC Web Connect
?
Operational
Service: OvrC Speed Test
?
Operational
Luma Service Health
Degraded Performance
Mobile App: Luma View
?
Operational
Mobile App: Luma X10
Operational
Service: Luma View P2P
Operational
Service: Luma X10
Degraded Performance
Service: Snap One DDNS [Luma, Wattbox, and other products]
?
Operational
SnapOne Websites Health
Operational
Website: snapav.com
?
Operational
Website: www.control4.com
Operational
Website: www.ovrc.com
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Operational
Website: customer.control4.com
Operational
Website: dealer.control4.com
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Operational
Website: dealer-emea.control4.com
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Operational
Website: dealer.pakedge.com
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Operational
Website: dealer.triadspeakers.com
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Operational
Website: forums.control4.com
?
Operational
Website: my.control4.com
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Operational
Website: triadspeakers.com
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Operational
Clare Health
Operational
FusionPro
Operational
Central Station Relay
Operational
Remote Access Services
Operational
OTA Update Server
Operational
3rd Party Integrations
Operational
ClareHome app for ClareOne
Operational
Third Party Integrations Health (e.g., Spotify, Jandy, Tidal, etc.)
Operational
Amazon Alexa
?
Operational
Amazon Music
?
Operational
Apple Authentication
?
Operational
Deezer
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Operational
ecobee
?
Operational
Google Nest
?
Operational
Google Voice
?
Operational
iHeartradio
?
Operational
Jandy
?
Operational
Napster
?
Operational
Pandora
?
Operational
Qobuz
?
Operational
SiriusXM
Operational
Sonos
?
Operational
Soundmachine
?
Operational
Spotify
?
Operational
Tidal
?
Operational
TuneIn
?
Operational
Third Party Dependencies Health (e.g., Amazon, Akamai, The Weather Channel, etc.)
?
Operational
Akamai
?
Operational
Amazon Web Services
?
Operational
Apple APNS
?
Operational
AT&T
?
Operational
LaunchDarkly Client-side streaming API
Operational
LaunchDarkly Edge API
Operational
LaunchDarkly Server-side streaming API
Operational
LaunchDarkly Polling API
Operational
MongoDB
?
Operational
Ookla
?
Operational
Paytrace
?
Operational
The Weather Channel
?
Operational
T-Mobile
Operational
Verizon
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.