Update - We’re pleased to report that Apple has released tvOS 18.2, which successfully resolves the previously reported issue affecting IP control of Apple TVs within Control4 systems. Extensive testing has confirmed that this update restores full functionality for IP control, ensuring a seamless user experience for those who upgrade to this version.
However, we have identified that this release does not address an ongoing issue affecting compatibility between our voice service and Apple TV when using Halo remotes. We remain committed to resolving this matter and actively collaborate with Apple to identify the root cause and implement a solution.
We recommend updating to our latest Apple TV IP driver to enhance reliability. This updated driver includes a new failover capability that switches to IR control if IP control becomes unresponsive, ensuring that users maintain uninterrupted control of their Apple TV. While this does not resolve the voice service issue mentioned above, it provides a more robust control solution by combining the reliability of IR with the enhanced functionality of IP control.
We appreciate your patience and understanding as we work toward fully addressing all outstanding issues. We will provide updates as soon as more information becomes available.
Thank you for your continued support.
Dec 12, 2024 - 11:42 EST
However, we have identified that this release does not address an ongoing issue affecting compatibility between our voice service and Apple TV when using Halo remotes. We remain committed to resolving this matter and actively collaborate with Apple to identify the root cause and implement a solution.
We recommend updating to our latest Apple TV IP driver to enhance reliability. This updated driver includes a new failover capability that switches to IR control if IP control becomes unresponsive, ensuring that users maintain uninterrupted control of their Apple TV. While this does not resolve the voice service issue mentioned above, it provides a more robust control solution by combining the reliability of IR with the enhanced functionality of IP control.
We appreciate your patience and understanding as we work toward fully addressing all outstanding issues. We will provide updates as soon as more information becomes available.
Thank you for your continued support.
Dec 12, 2024 - 11:42 EST
Identified - Update – We wanted to provide an update regarding the IP control issue on Apple TVs running tvOS 18. A potential fix for this issue has been included in the recent tvOS 18.2 beta release, and early testing suggests it effectively restores control with the Control4 Apple TV driver.
We welcome any feedback from those who choose to test this version and experience changes in functionality. While we are not actively recommending that partners upgrade to the tvOS 18.2 beta at this time, it may be an option for those encountering persistent issues.
We will continue to monitor the situation and provide further updates as more information becomes available.
Thank you for your patience and ongoing support.
Nov 07, 2024 - 14:19 EST
We welcome any feedback from those who choose to test this version and experience changes in functionality. While we are not actively recommending that partners upgrade to the tvOS 18.2 beta at this time, it may be an option for those encountering persistent issues.
We will continue to monitor the situation and provide further updates as more information becomes available.
Thank you for your patience and ongoing support.
Nov 07, 2024 - 14:19 EST
Update - Apple has identified the root cause of the issue affecting IP control on Apple TVs running tvOS 18. They are currently testing a potential fix on their side to ensure it resolves the problem. We are now awaiting further information from Apple regarding how and when the fix will be rolled out, once it has been verified.
We will continue to work closely with Apple and provide additional updates as soon as we have them.
Thank you for your ongoing patience and support.
Oct 14, 2024 - 10:02 EDT
We will continue to work closely with Apple and provide additional updates as soon as we have them.
Thank you for your ongoing patience and support.
Oct 14, 2024 - 10:02 EDT
Update - Since successfully replicating this issue using Apple’s reference software, we are pleased to report that Apple has replicated the issue within its own environment, independent of the Control4 ecosystem. They are currently investigating the code to pinpoint the specific cause. At this stage, we await further insights from Apple regarding the root cause and the steps necessary for a resolution.
We will continue collaborating closely with Apple and provide updates as we learn more.
Thank you for your patience and ongoing support.
Oct 08, 2024 - 12:31 EDT
We will continue collaborating closely with Apple and provide updates as we learn more.
Thank you for your patience and ongoing support.
Oct 08, 2024 - 12:31 EDT
Update - We have replicated the issue using Apple's reference software outside of the Control4 environment and have brought it to Apple's attention. We're collaborating closely with their team to identify the root cause and work toward a resolution. This remains a top priority for us, and we will continue to push forward with Apple to ensure a timely fix.
Oct 03, 2024 - 12:20 EDT
Oct 03, 2024 - 12:20 EDT
Update - We continue to work closely with Apple regarding the issue affecting IP control on Apple TVs running tvOS 18. Apple has been responsive and is actively assisting us as we work through identifying the root cause of the problem.
While we are making progress in narrowing down potential causes, we still have not identified the specific root cause, and therefore do not yet have a fix. Once the root cause is determined, we will have a clearer understanding of what a permanent fix would entail and the timeline for its implementation.
As a reminder, if you or your customer encounter this issue, the best workaround is to reboot the Apple TV or the system, which may temporarily restore IP control. However, this is not a permanent solution, and we still recommend avoiding updating to tvOS 18 where possible.
We sincerely appreciate your patience and understanding during this ongoing process. We will provide more updates as we have additional information.
Thank you for your ongoing support.
Sep 30, 2024 - 17:17 EDT
While we are making progress in narrowing down potential causes, we still have not identified the specific root cause, and therefore do not yet have a fix. Once the root cause is determined, we will have a clearer understanding of what a permanent fix would entail and the timeline for its implementation.
As a reminder, if you or your customer encounter this issue, the best workaround is to reboot the Apple TV or the system, which may temporarily restore IP control. However, this is not a permanent solution, and we still recommend avoiding updating to tvOS 18 where possible.
We sincerely appreciate your patience and understanding during this ongoing process. We will provide more updates as we have additional information.
Thank you for your ongoing support.
Sep 30, 2024 - 17:17 EDT
Update - We’d like to provide an update regarding the issue affecting IP control on Apple TVs running tvOS18. While we have not yet identified the root cause, we are actively investigating and collaborating closely with Apple, who is assisting us as we work through the issue.
This issue appears to be more widespread and is not limited to Control4 projects. Apple is aware and is working with us to help address the problem. Rest assured that this remains a top priority, and we are committed to finding a solution as quickly as possible. We will continue to share any meaningful progress as soon as it becomes available.
As a reminder, if you or your customer encounter this issue, the best workaround continues to be to reboot the Apple TV, which may temporarily restore IP control. Please note, however, that this is not a permanent fix, but it typically works as long as there are no further changes to the project (including system reboots). The best way to avoid this issue is still to avoid updating Apple TVs to tvOS18.
We sincerely appreciate your continued patience and understanding. We will keep you updated as we learn more and work toward a resolution.
Thank you for your ongoing support.
Sep 24, 2024 - 19:01 EDT
This issue appears to be more widespread and is not limited to Control4 projects. Apple is aware and is working with us to help address the problem. Rest assured that this remains a top priority, and we are committed to finding a solution as quickly as possible. We will continue to share any meaningful progress as soon as it becomes available.
As a reminder, if you or your customer encounter this issue, the best workaround continues to be to reboot the Apple TV, which may temporarily restore IP control. Please note, however, that this is not a permanent fix, but it typically works as long as there are no further changes to the project (including system reboots). The best way to avoid this issue is still to avoid updating Apple TVs to tvOS18.
We sincerely appreciate your continued patience and understanding. We will keep you updated as we learn more and work toward a resolution.
Thank you for your ongoing support.
Sep 24, 2024 - 19:01 EDT
Investigating - We are currently investigating an issue where IP control is lost on Apple TVs that have been updated to tvOS18, which became publicly available earlier this week. While rebooting the Apple TV or the system temporarily restores IP control, this appears to be only a short-term solution.
Previously, we significantly improved reliability with the Apple Bridge by closely monitoring the connection and automatically resetting it when it became unresponsive. However, with the latest tvOS release, this solution no longer seems effective.
We have submitted a bug report to Apple and are actively working on a long-term fix for this issue. In the meantime, we recommend that all partners and customers avoid upgrading to tvOS18. If you have already updated and are experiencing this issue, the current workaround is to reboot the Apple TV or system, though we acknowledge this is not a permanent resolution.
We understand how crucial this integration is to many systems, and we are treating this issue with the highest priority. We will provide further updates as they become available.
Thank you for your patience and understanding.
Sep 19, 2024 - 17:13 EDT
Previously, we significantly improved reliability with the Apple Bridge by closely monitoring the connection and automatically resetting it when it became unresponsive. However, with the latest tvOS release, this solution no longer seems effective.
We have submitted a bug report to Apple and are actively working on a long-term fix for this issue. In the meantime, we recommend that all partners and customers avoid upgrading to tvOS18. If you have already updated and are experiencing this issue, the current workaround is to reboot the Apple TV or system, though we acknowledge this is not a permanent resolution.
We understand how crucial this integration is to many systems, and we are treating this issue with the highest priority. We will provide further updates as they become available.
Thank you for your patience and understanding.
Sep 19, 2024 - 17:13 EDT
Control4 Health
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Operational
Mobile App: Control4 Intercom Anywhere Android
Operational
Mobile App: Control4 Intercom Anywhere iOS
Operational
Mobile App: Control4 OS 2.x Android
Operational
Mobile App: Control4 OS 3.x Android
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Operational
Mobile App: Control4 OS 2.x iOS
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Operational
Mobile App: Control4 OS 3.x iOS
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Operational
Service: Control4 Access Anywhere
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Operational
Service: Control4 Alexa
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Operational
Service: Control4 APIs
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Operational
Service: Control4 Composer Express
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Operational
Service: Control4 Composer Pro
Operational
Service: Control4 Drivers
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Operational
Service: Control4 Google Assistant
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Operational
Service: Control4 Intercom Anywhere
Operational
Service: Control4 Storage
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Operational
Service: Control4 Updates
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Operational
Service: Control4 Weather
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Operational
Service: Control4 When >> Then
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Operational
OvrC Health
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Operational
Mobile App: OvrC
Operational
Mobile App: OvrC Connect
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Operational
Service: OvrC Device Communication & Configuration
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Operational
Service: OvrC Firmware Updates
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Operational
Service: OvrC Login
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Operational
Service: OvrC Notifications
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Operational
Service: OvrC Public APIs
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Operational
Service: OvrC Web Connect
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Operational
Service: OvrC Speed Test
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Operational
Luma Service Health
Operational
Mobile App: Luma View
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Operational
Mobile App: Luma X10
Operational
Service: Luma View P2P
Operational
Service: Luma X10
Operational
Service: Snap One DDNS [Luma, Wattbox, and other products]
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Operational
SnapOne Websites Health
Operational
Website: snapav.com
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Operational
Website: www.control4.com
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Website: www.ovrc.com
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Website: customer.control4.com
Operational
Website: dealer.control4.com
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Operational
Website: dealer-emea.control4.com
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Operational
Website: dealer.pakedge.com
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Operational
Website: dealer.triadspeakers.com
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Operational
Website: forums.control4.com
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Operational
Website: my.control4.com
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Operational
Website: triadspeakers.com
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Operational
Third Party Integrations Health (e.g., Spotify, Jandy, Tidal, etc.)
Operational
Amazon Alexa
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Operational
Amazon Music
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Operational
Apple Authentication
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Operational
Deezer
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Operational
ecobee
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Operational
Google Nest
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Operational
Google Voice
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Operational
iHeartradio
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Operational
Jandy
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Operational
Napster
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Operational
Pandora
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Operational
Qobuz
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SiriusXM
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Sonos
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Operational
Soundmachine
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Operational
Spotify
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Operational
Tidal
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Operational
TuneIn
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Operational
Third Party Dependencies Health (e.g., Amazon, Akamai, The Weather Channel, etc.)
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Operational
Akamai
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Operational
Amazon Web Services
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Operational
Apple APNS
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Operational
AT&T
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Operational
LaunchDarkly Client-side streaming API
Operational
LaunchDarkly Edge API
Operational
LaunchDarkly Server-side streaming API
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LaunchDarkly Polling API
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MongoDB
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Operational
Ookla
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Operational
Paytrace
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Operational
The Weather Channel
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Operational
T-Mobile
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Verizon
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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had a major outage.
had a partial outage.