Resolved -
As of 3:30pm ET all of our services have fully recovered. Service impacts were caused by service failures by third-party service provider AWS. While we have observed service improvements implemented by AWS, additional information on the outage is available here:
Visit AWS Status Page
Thank you for your patience and understanding.
Oct 20, 15:38 EDT
Monitoring -
A fix has been applied by our service provider and we are seeing systems beginning to recover. You may continue to experience impacts to performance and functionality as systems fully ramp up and stabilize. More details to follow.
Thanks, Your Snap One Engineering team
Oct 20, 13:46 EDT
Update -
The latest update from our cloud providers indicates that they continue to work to resolve network, lambda, and server enviornment, we are actively engaged and will update as we make progress.
Oct 20, 13:21 EDT
Update -
The latest update from our cloud providers indicates that they continue to work to resolve network and other issues, we are actively engaged and will update as we make progress.
Oct 20, 11:44 EDT
Update -
We are seeing additional impacts across services due to our cloud service provider
Oct 20, 10:11 EDT
Identified -
We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow.
Thanks, Your Snap One Engineering team
Oct 20, 10:01 EDT